Listening: a skill that will always come in handy

Save article:

The article explains:

Signs of a Good Listener
The importance of listening skills
Differences between brilliant and average listeners
The Basis of Listening
Factors that hinder the development of listening skills
9 rules for learning to listen

The ability to listen belongs to the category of skills that a person needs in all areas of his life. We are talking about relationships with relatives and friends, career success and professional development.

Having the skill of listening gives you an understanding of who you are and who the person is who is speaking to you. However, such an ability does not appear on its own; it must be developed. In our article we will tell you what this skill is, how it manifests itself and how it can be learned.

Signs of a Good Listener

In the process of communication, it is very important to have the ability to listen to your interlocutor. This is a state when a person consciously directs attention to what the narrator is talking about.

These are the qualities of an active listener:

the ability to see the situation from the outside;
having patience;
suspension of judgment;
the ability to create a conducive environment for the continuation of the story;
the ability to avoid hasty assessments at the beginning of a conversation.

Logical barrier

A logical obstacle in a conversation is the inability to formulate phrases and then express them through verbal communication. These are people who cannot find the words to express a certain situation or are unable to cope with the flow of thoughts and emotions flying through their brain. The reasons for such manifestations may be the following factors:

Lack of education; Stiffness and shyness.

When faced with such a person, be patient, listen to him with Olympian calm, and ask. Only in this case will you be able to wait for the “rational grain” of everything you hear. If you are such a person yourself, follow these rules:

Listen carefully to those people who know how to speak beautifully. Surely, among your friends there are such people; Buy educational literature. This could be a textbook on logic or a master class on the art of public speaking; Take a public speaking course.

Ask your friends to help you overcome the logic barrier through “feedback” and their recommendations.

The Importance of Listening

The skill of listening is one of the most important and is the basis of human relationships. In the family, at work, when communicating with friends - you cannot do without it. By not paying attention to the words of the interlocutor, a person is deprived of the opportunity to hear something that could be useful not only for the narrator, but also for the listener.

One who does not know how to listen will never be able to achieve high social status and receive respect, love and stability in family relationships.

This especially affects everyday family life. Lack of desire to listen to your partner's point of view leads to misunderstandings, which over the years develop into irritation and lead to divorce. If there is no interest in the interests of children, then subsequently there will be no warmth on their part.

Free online intensive

Your Path to IT starts here

More details

A gap between close people is created in the absence of the ability to listen and hear what one or another family member wants to convey. Also, without this important skill, it is difficult to build good relationships in the work team.

Listening skills

In order to develop listening skills, you need to learn to focus on the essence of the interlocutor’s story. Don’t stop him from speaking and try to be impartial, not pay attention to the manner in which information is presented. You should forget about all your problems and completely immerse yourself in the events that are so important to him.

Look into your eyes

Look at the person you're talking to, it's not that hard. Put your phone away, don't look at what's happening around you, watch only the person you're talking to.

Talking to someone who isn't looking at you is unpleasant, to say the least. Doubts immediately arise whether they are listening to you or whether attention has long gone to other objects.

When a person says, “I'm listening, I'm just a multitasker,” that's even worse. There are no multitasking people, because it is impossible to focus attention on two objects at the same time, it will rush from one to another and the person simply will not understand anything said or done at this time.

In this situation, in close relationships, the desire to talk or tell something disappears. To prevent this from happening, just always look into your eyes, because your attention is a great gift for close people (and not close ones too).

Differences between brilliant and average listeners

Based on the results of studies by Jack Zenger and Joseph Folkman, who found out the difference between excellent and average listeners, the following conclusions were drawn.

Silence does not always indicate that you are listening carefully to your interlocutor . Even nods during the story cannot indicate this. Active participation in the dialogue, asking questions that help to better understand the problem, create the conditions for better interaction during communication. This allows the other person to see that you are interested in understanding the full picture of what happened. The ability to listen is manifested in the interest of both parties, in dialogue.
Being a good listener does not mean dumping negative judgments on the head of your interlocutor . Your task is to relax the narrator, give him the opportunity to fully open up, without fear of rejection of the position on your part. When communicating with you, the interlocutor expects support and positive messages that help increase his self-esteem and self-confidence.
There are people who love to argue . They wait for the moment when they can insert their objection, without really delving into the essence of what the interlocutor is talking about. This method is good for debate, not dialogue. The ability to listen to a person assumes that you can correctly express another point of view, but this will not be competition, but a desire to get to the bottom of the truth.
Good listeners are not silent or those who nod their heads during a conversation . The ability to listen involves an exchange of opinions that can lead to the emergence of a new perspective on the topic under discussion.

Please note the last output. At first glance, it contradicts the fact that people complain about those who, during a conversation, without delving into the essence, “push” their point of view. Most likely, the listener needs to control the intonation and emotional message when conducting a dialogue.

Don't interrupt

If you don't understand something, it is, of course, better to ask your interlocutor to explain it. But instead of interrupting, wait until he pauses to ask follow-up questions. Ask only to clarify points that are unclear to you. For example, if your counterpart mentioned a mutual friend during a conversation, you should not immediately rush to ask a lot of questions about this person, thus taking the conversation in a completely different direction. Don't forget that this is not what you were invited to talk about. Immediately return to the original topic as soon as you feel that your questions have confused the interlocutor.

The Basis of Listening

There is no universal listening style. The situation and psychological characteristics of the interlocutor create one or another basis for interaction. Business listening presupposes the ability to grasp the essence of information and record the placement of semantic accents. Personal listening involves immersion in the situation, emotional support, and sometimes the desire to please and entertain the interlocutor.

The basis of the ability to listen is genuine interest in both the interlocutor himself and his story. Mentioning yourself is only appropriate if you want to relax the person and let him talk.

Also, we should not forget about “synchronization” with your interlocutor, when you understand each other perfectly, half a glance and breathe in the same rhythm. This increases the level of trust and the person can truly open up.

How to increase your income by at least 50% by choosing the right profession

Confused by the variety of professions and don’t know where to go? Do you want to earn more or work remotely? Have you already grown up, but still don’t understand what you want to become? Do you dream of finally finding a job you love and leaving the one you don’t love?

Alexander Sagun

Chief career consultant

At GeekBrains, we train people in new professions every day and know exactly what challenges they face. Together with career building experts, we will help you decide on a new profession, find out where to start, and overcome the fear of change.

Quarry workshop is:

List of 30 in-demand modern professions.
A long-term plan for development in the profession that suits you.
List of channels for job search.
3 tests to determine your abilities and inclinations.
Practice in different professions on real problems.

Already 50,000 people have completed the workshop and taken a step towards a new profession!

Eye contact is also important. It makes the connection between you stronger and filled with positivity.

Give us feedback

Show that you understand the other person’s feelings by saying, for example, “you must be very happy,” “what a terrible blow for you,” “I see that you are simply in despair.” If the speaker's emotional state is not very clear, rephrase the content of the message. The idea is to give the other person proof that you are listening, following their train of thought, and not indulging in your own fantasies at that moment. In work-related situations, always check the instructions given to you to make sure you understand everything correctly.

Factors that hinder the development of listening skills

Do you want to speak for yourself

Many people want to become the center of attention, show off their knowledge, and win over a certain audience. This approach to communication excludes the ability to listen and hear the interlocutor. After all, while the interlocutor is revealing his problems, the listener is thinking about possible responses to his story.

When interlocutors are interested in each other’s position, communication occurs spontaneously, as the conversation progresses.

You give your interlocutor an assessment

We often tend to evaluate and discuss the statements and actions of others. If we don't support them, we may distance ourselves and judge that we won't hear anything new from him.

Such a superficial assessment is not always correct. You should get more complete information by listening to the end and form a reliable idea about the person.

Prejudices are bothering you

If it seems to you that the interlocutor does not understand the issue under discussion, you should not show your disinterest in the conversation. Perhaps he, as an amateur, will be able to amaze you with an extraordinary approach to a problem known to you.

Having an ego

The presence of an ego often interferes with establishing relationships with others. Possessing this quality, people do not want to delve into conversations that are conducted, in their opinion, by incompetent interlocutors, who are also at a lower social level. This position cuts off the possibility of developing listening skills.

You are trying to do several things at once

If you are interested in receiving information, you should put aside your own affairs and pay attention to the story of your interlocutor. Otherwise, when multitasking, the brain will not be able to recognize the value of the ideas put forward.

Evaluate the story before you tell it

If you manage to catch yourself before telling another story, evaluate whether it fits the topic of discussion.

Maybe your experience will really be interesting and useful for another person, maybe it will be a relevant story that will make everyone laugh - great, tell me.

But if not, if you're just remembering some old story whose only purpose is to say something, it's worth reconsidering your intentions.

Maybe if your story doesn’t contain any useful information at all that might interest another person, you shouldn’t tell it at all? Maybe it’s better to ask your interlocutor a question and find out something else?

Modality barrier

A person is able to perceive the world around him using five senses:

Vision; Hearing; Smell; Touch; Taste.

However, for each person there is a priority organ, based on the perception of which we draw our own picture of the world. This is called modality. A person with an auditory modality perceives visual or tactile information with a lesser degree of intelligibility. To determine the modality of your interlocutor, show him photographs, graphs, turn on audio recordings or videos, touch. Reinforce each action with appropriate verbs: see, hear, feel, etc.

Communication style barrier

All people have their own communication style, which depends on the following factors:

Character; Impulsivity; Education; Professional features, etc.

A person’s communication style is formed over the years, and changing it, if not impossible, is extremely difficult. The motivators of the communication style of people in society are:

Self-affirmation in society; Support; Desire to communicate; Attitude towards others; Attitude towards oneself; Manner of influence on others, etc.

As a rule, an interlocutor pursuing a certain goal has to accept the communication style of another person.

Motivational barrier

This barrier occurs in cases where people have different motives for entering into a conversation. For example, you want to talk with your husband about going on vacation, and he wants to discuss with you the problem of buying a new car. In this case, people will not only not understand each other, it can lead to conflict in the family. In order to avoid troubles, before starting a conversation, voice the topic you want to talk about.